Returns & Warranty

Ooly comes with a one-year limited warranty, from the time of receiving it, which protects you against manufacturing defects. There is also a thirty day satisfaction guarantee, so that if you are not satisfied with your purchase, you can return Ooly in its original condition to receive a refund. To learn more about our policy, please read the details below.

Return Policy

You can return your Ooly within 30 days after the receipt of shipment for a full refund (not including original shipping cost). Email support@novo123.com with your return request. To ensure that your refund can be processed as quickly as possible, please include a detailed reason for the return in the email. If you have any questions or issues with processing a return, please email support@novo123.com.


Ooly has a one-year warranty subject to the following: Novo123 inc. of 35 rue De Gaspé, Québec, G1L2A4, Canada (“Ooly”) warrants the Ooly-branded hardware product and accessories contained in the original packaging (“Ooly Product”) against defects in materials and workmanship when used normally in accordance with Ooly’s published guidelines for a period of TWELVE (12) MONTHS from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Ooly’s published guidelines include but are not limited to information contained in technical specifications, safety instructions and quick start guide. The warranty is only valid for a product purchased from a Ooly authorized retailer or distributor. Warrant is invalid for products purchased used. Ooly doesn't warrant that the operation of the Ooly Product will be uninterrupted or error-free. If the Ooly Product is determined by Ooly to be defective within TWELVE (12) MONTHS of purchase, the warranty will cover the repair or replacement of the units, parts, or assemblies. Ooly isn't responsible for damage arising from failure to follow instructions relating to the Ooly Product’s use. Ooly doesn't assume any responsibility for personal injury or property damage incurred as a result of the improper use or unauthorized modification of the Ooly Product.